Earlier today, we stopped at the Sonic in Millbrook, AL. I pulled up, we discussed what we wanted, and I lowered the window and pushed the "red" button. It sat there and blinked and blinked and blinked. Meanwhile, I waited and waited and waited. In a few minutes, a car pulled in a couple of spaces to my left. Their summon was answered right away. So, I was instantly not impressed that I had been sitting there several minutes waiting to give my order and someone else pulls in and their order is taken right away.
Finally, once their order was taken, the girl came on and asked for my order. I began my order and when I got to the part where I specify that I wanted a diet soda, I am informed that their fountain machine is down and would I like a slushy instead. Needless to say, that was the last straw. I told her never mind. Raised my window and left.
So, no matter how good the food might have been - we didn't even get that far. The poor customer service up front ruined what might have been a good meal.
I'd love to hear about your Sonic experience!!
